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FAQ

FAQ

1. What is the difference between Leach & Garner and General Findings?
   Leach & Garner (“L&G”) is the corporate name of our company, while General Findings is a divisional name used for marketing of our jewelry findings products in the US.

   
   

2. Who do you sell to?
   We sell to jewelry manufacturers and wholesalers worldwide.

   
   

3. How much business is required to open an account with Leach & Garner-General Findings?
   Customers are expected to buy approximately $10,000 per year to qualify as an account. We also require an opening order of $1,000 and $250 per order thereafter.

   
   

4. What if I only need to purchase in smaller amounts or quantities?
   For smaller orders we can direct you to one of our supply house customers, who typically carry a broad selection of our line for immediate delivery. Ask one of our Customer Service Representatives or click here for a list.

   
   

5. Who will contact me once my account is set up?
   Each customer is assigned a team comprised of a Customer Service Representative and an outside Sales Representative. You will receive a welcome letter notifying you of all the contact information you will need in conducting business with Leach & Garner-General Findings. Click here for the contact list provided on our website. More than likely you will hear immediately from both members of your team by phone or email, even before the letter is mailed. Our Sales Representatives are all full-time employees of Leach & Garner Company.  Since the outside Sales Representatives are often traveling to visit customers, most orders or inquiries are handled by our professional, in-house Customer Service Representatives. 

   
   

6. Do you offer quantity discounts?
   Our pricing is based on the quantities ordered. For significant volume inquiries, please speak directly with your Customer Service Representative.

   
   

7. How do I open an account?
   Simply complete our Customer Profile form available here. Among other questions, you will be asked to supply a Tax Identification Number, or equivalent business ID number, in compliance with US laws. We will be unable to process your application without this identification number.

   
   

8. What shipping services do you use?
   Generally we use UPS or FedEx, as preferred by our customers. For shipments to NYC we utilize a private carrier, since we feel it is a more secure method of transporting product in the city.

   
   

9. What is your return policy?

   
   

   • Items being returned must be separated and identified. Mixed product will receive scrap credit only.

     
     

   • Items returned Within 30 days of invoice date will receive full credit.

     
     

   • Returns over 30 days, but less than 90 days, will receive full credit less 15% restocking charge ($25.00 Minimum).

     
     

   • Returns over 90 days will receive scrap value/market day after receipt

     
     

   • Special Items Will receive scrap value/market day after receipt.

     
     

   • Returned material must be accompanied by a "Return Material Authorization" (RMA) number.

     
     

   • RMA numbers can be obtained through our Customer Service Center by calling our TOLL FREE number. Please return all merchandise promptly to insure full credit. RMA numbers are valid for up to 30 days. After 30 days, a new RMA number must be obtained.

     
     

   • In order for us to expedite your credit promptly and accurately, please have available either the INVOICE NUMBER or ORDER NUMBER that the material is being returned against.

     
     

   • UNAUTHORIZED returns or items not manufactured by us will be shipped back to sender collect. Please insure that your RMA number is written on the front of the package to avoid the possibility of it being refused or returned back to you.

     
     

10. What are your lead times for products?
    We maintain stock positions on all items in our catalog. Customer specific specials, or customer specific trademarks, will have variable lead times, depending on the complexity of the product. Our sales team can give you an estimated time frame.

    
    

11. Which precious metal markets are used for invoicing?
    We use the daily Second London fixing price for all of our metal markets, except Silver, which is based on the daily Handy & Harmon Silver market. Metals are invoiced at 2% above the appropriate market.

    
    

12. What metals do you deal in?
    We only work in precious metals, typically 9, 10, 14 and 18 K gold and silver of .925. Other metals may be available if substantial minimums are met. We are not currently producing Platinum product.

    
    

13. How do I place my order or check on an order status?
    You can dial 1-800-345-1105 or 1-508-695-7800 to reach our Customer Service Department. You can also fax your orders to 1-800-525-1092 or 1-508-699-4031, or reach us by e-mail at sales@leach-garner.com.

    
    

14. Can I get confirmations of my orders faxed or e-mailed?
    Both options are available. Please specify your preference when ordering.